Returns\Exchange:
You can exchange or return/ cancel your order within 1 day before the order dispatching date.
The Customer must follow the returns policy as detailed. In cases where the rejection of the goods is due to a defect or discrepancy in the order, The Customer is entitled to a replacement of the goods. The Customer must notify The Company within 1 day of purchase with all the proof (damage item picture) so replacement can be issued. The Company will examine the returned product and will notify The Customer of the replacement of the product within a reasonable period of time. The company might reject returning of the products if investigation lead to suspension.
The Company usually processes the replacement due to The Customer within 5 days of the day the return is received at The Company’s premises and upon confirmation by The Company to The Customer of the latter’s entitlement of a replacement for the defective product.
Refunds:
SWANZA does not refund any money for any purchased products, returns and exchanges are accepted as per return policy on this page.
In case of return or exchange, customer bears any shipping\delivery fees.